Privacy & Security Policy

This article explains how we collect, use, store, and protect information when clients, users, and partners interact with our services. Privacy and security are fundamental to our operations, and we are committed to handling all data responsibly, transparently, and securely.

By using our services, you agree to the practices described in this policy.

🎯 Purpose of This Policy

The Privacy & Security Policy exists to:

• 🔐 Protect personal, client, and business data
• 🧾 Explain how data is collected and processed
• 🛡️ Prevent unauthorized access and misuse
• ⚖️ Ensure compliance with applicable privacy regulations
• 🤝 Build trust with clients and users

This policy applies to all data processed through our platforms, systems, services, and support channels.

📥 Information We Collect

We collect information only when necessary to provide and improve our services.

🧑‍💼 Information you provide

• Name, email address, and contact details
• Company or organization information
• Support requests and communication content
• Contractual and billing-related information

🖥️ Information collected automatically

• System logs and usage metadata
• IP addresses and device information
• Access timestamps and activity records

We do not intentionally collect sensitive personal data unless required for legitimate business purposes.

🎯 How We Use Information

Information is used strictly for lawful and defined purposes, including:

• Providing and maintaining services
• Responding to support requests
• Managing contracts and billing
• Improving system performance and security
• Meeting legal or regulatory obligations

Data is not used for purposes that conflict with client expectations or applicable laws.

🔄 Data Sharing & Disclosure

We do not sell or rent personal or client data.

Data may be shared only when:

• Required to deliver services
• Needed to comply with legal obligations
• Authorized by the client
• Necessary to protect security or prevent fraud

Third-party service providers are carefully selected and required to follow appropriate data protection standards.

🔒 Data Security Measures

We implement industry-standard technical and organizational safeguards to protect data.

🛡️ Security controls include:

• Role-based access control
• Secure authentication mechanisms
• Encrypted data storage and transmission
• Continuous monitoring and logging
• Regular security reviews and updates

Access to sensitive information is restricted to authorized personnel only.

👤 Client Responsibilities

Clients play a critical role in maintaining data security.

Clients are responsible for:

• Protecting login credentials
• Managing user access appropriately
• Ensuring lawful data sharing
• Reporting suspected security incidents promptly

Failure to follow security responsibilities may increase risk and limit our ability to provide protection.

🚨 Incident & Breach Management

Despite strong safeguards, no system is completely immune to risk.

If a security incident occurs:

• The issue is investigated promptly
• Impact is assessed and mitigated
• Clients are notified where required
• Corrective actions are implemented

Clients must notify us immediately if they suspect unauthorized access, data loss, or misuse.

🗂️ Data Retention & Deletion

Data is retained only for as long as necessary to fulfill business, contractual, or legal obligations.

🧹 Data may be deleted when:

• It is no longer required for service delivery
• Contractual obligations have ended
• Legal retention periods expire
• Deletion is requested and permitted by law

Secure deletion methods are used to prevent recovery.

🌍 International Data Transfers

Where applicable, data may be processed or stored in different geographic locations.

When international transfers occur:

• Appropriate safeguards are applied
• Legal requirements are respected
• Data protection standards remain consistent

We take steps to ensure cross-border data handling does not compromise privacy or security.

🧾 Compliance with Privacy Laws

We strive to comply with applicable data protection regulations, which may include:

• General Data Protection Regulation (GDPR)
• Local data protection and privacy laws
• Industry-specific compliance requirements

Clients are responsible for understanding their own regulatory obligations when using our services.

🔄 Policy Updates

This policy may be updated periodically to reflect changes in law, technology, or operational practices.

Updates will be published in this knowledge base. Continued use of our services after changes indicates acceptance of the revised policy.

❓ Questions or Data Requests

If you have questions about this policy or wish to:

• Request access to your data
• Request correction or deletion
• Report a privacy or security concern

Please contact our support team through the help desk. Requests are handled in accordance with applicable laws and timelines.

✅ Summary

Protecting privacy and ensuring security are shared responsibilities. By working together within this policy, we can maintain trust, safeguard information, and deliver reliable services.

Updated on: 07/01/2026